This review is for Patty,the manager of the store.I had some reward money which was expiring and since I need a chair for my porch I ordered one.Today I went to pick it up ,and I saw another one more appropriated for my porch.The sale person said I could not transfer the reward money and the same thing I was told by the customer service.Then,I asked to talk to Patty who was very nice ,put the chair that I wanted on hold ,and asked me to come back to buy it when I get the money back for the first one.Thank you Patty for trying to accommodate my request,I know it was not easy ,but it means a lot to me West Elm should be grateful for having such a wonderful manager and I will continue to come to your store with pleasure.
Didn't shop...ducked in to keep warm.
I returned items from my gift registry in the store for a merchandise credit, and it's been over four months now and I still have not received my store credit (which they will only mail, they will not give a credit in the store). I wish I kept the items, little did I know I would never get anything back for them. I have called many times and always get the same response "we will void them and resend the cards" and have confirmed my address countless times. This makes me never want to shop here again or recommend it to anyone. Such an extremely frustrating experience and waste of time.
Long time customer. I ordered a piece of furniture from them and after being told it would be two weeks, I'm now told it would be a month. It's 2018. How does it take a month to deliver furniture?The employees at this store (not all of them) tend to talk down to you. They won't sell you floor model furniture even if they can't tell you when or if they are getting an item back in stock.
Really appreciate the patience and support of the team here! Worked with many of the associates as I was moving across the country and was trying to order furniture for our rooms while also being mindful of a tight budget. They were incredible and really went above and beyond to make sure everything was sorted. I can't thank then enough for all of their help!
west elm is a UK Furniture Store based in Boston, East Midlands. west elm is located at 160 Brookline Ave, Boston, MA 02215, USA, Boston, East Midlands 02215, UK.
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